Salary certificates order
Service trough Intranet B2B-Center
The Challenge
To create a service for ordering certificates online. The service has to be user-friendly and help to issue the necessary certificates faster. This way it would make the process of ordering certificates easier for employees decrease the workload for accountants.
The support page Intranet previously used only for the handling of feedback should be supplemented by the possibility to provide necessary Services for employees.
The support page Intranet previously used only for the handling of feedback should be supplemented by the possibility to provide necessary Services for employees.
Sector
E-Marketplace
Goal
Intranet Service
My Role
Research, Sketching, Prototyping
Accountants & User interviews/ Marketing research
The User Research & Data Analysis
- accountant business process:
What is the process of ordering certificates like now?
How often are certificates requested?
Which types and forms of certificates are there?
What is the period of the issue? How long are certificates valid?
- user:
What is the process of ordering certificates like now?
Which types and forms of certificates are there?
What are the main reasons and places for these certificates?
How often do you need to order a certificate?
Which difficulties do you have with ordering certificates?
- best practices of relevant solutions
What is the process of ordering certificates like now?
How often are certificates requested?
Which types and forms of certificates are there?
What is the period of the issue? How long are certificates valid?
- user:
What is the process of ordering certificates like now?
Which types and forms of certificates are there?
What are the main reasons and places for these certificates?
How often do you need to order a certificate?
Which difficulties do you have with ordering certificates?
- best practices of relevant solutions
Creating CJM
I created CJM according to user journey to visualize user experience
Hand - drawn and digital wireframe sketches
Sketches and Wireframes
Based on research and CJM I created Wireframes to show in more detail where the elements have to be located on each screen.
It was important that design could be useful for totally different types of the user as for employees as for accountants. During ideation, I went through several different design concepts that ultimately completely satisfy both types of user needs.
It was important that design could be useful for totally different types of the user as for employees as for accountants. During ideation, I went through several different design concepts that ultimately completely satisfy both types of user needs.
